Refund policy

At Mrs K and Co, we want you to be completely happy with your purchase. If for any reason you are dissatisfied with your product, please contact us at info@mrskandco.au within 48 hours of receiving your order.

Returns:

  • If you decide to return the product, you will be responsible for the return shipping costs.
  • A 15% restocking fee will apply if you prefer a refund, or you may receive a full refund in the form of a credit note for future use.

Faulty or Damaged Goods:

  • If your item is faulty or has been damaged during delivery, please contact us via email at info@mrskandco.au within 48 hours of receiving the item.
  • Please include clear images of the product and the damage, so we can address the issue promptly.

Please note, we do not cover damage caused by delivery, so it’s essential to check your products as soon as they arrive.

Thank you for understanding, and we’re here to assist if you have any questions or concerns!